Refund Policy
Last updated: [DATE]
Try before you pay
Every account gets a free trial (7 days or 10 large conversions, whichever comes first) with all features and no payment details. Please use it to check that the add-in works with your Office version and your files before you buy.
Nothing to cancel
Hindi Converter is sold as one-time prepaid plans (1, 6 or 12 months) and as an Office licence (12 months, 3 people). There is no subscription and no auto-debit. Nothing renews by itself, so there is nothing to cancel: your access simply ends when the time you paid for is over. There is no grace period after expiry. If you buy again before it ends, the new time is added on top of what is left.
Refunds
- Charged twice for the same purchase: duplicate payments are always refunded in full.
- 6-month or 12-month plan, first purchase: if you ask by email within 7 days of paying, we refund in full.
- Office licence, first purchase: the same 7-day rule as the 12-month plan. If you ask by email within 7 days of paying, we refund in full.
- 1-month plan: not refundable once you have used it for a conversion.
- The add-in does not work for you and we cannot fix it: if you write to us within 7 days of a payment and we cannot solve the problem, we refund that payment in full.
- Otherwise: we do not refund part-used plans. You keep access until the time you paid for ends.
- If we stop offering the Service, we refund the unused part of any 6-month, 12-month or Office plan.
How refunds are paid
Approved refunds go back to the original payment method (same UPI ID, card or bank account) through Cashfree Payments. We start the refund within 2 working days of approving it. Your bank usually credits it within 5–7 working days after that. A credit note is issued against the GST invoice.
How to ask for a refund
Email [SUPPORT EMAIL] with the subject “Refund”, from the email address on your account. Include the Cashfree order ID or invoice number and a line on what went wrong. We reply within 2 working days.
If you are not satisfied, you can contact our Grievance Officer, [GRIEVANCE OFFICER NAME], at [SUPPORT EMAIL] (subject: “Grievance”).
See also: Terms of Service · Delivery policy