Support

Help with installing, signing in, converting and billing. Still stuck? Email [SUPPORT EMAIL]; we reply within 1 working day.

On this page: Install · Sign-in problems · How to use · Conversion problems · For admins · One computer at a time · Billing and renewing · Old free version

Install

From inside Office (Windows, Mac or web)

Open Excel, Word or PowerPoint.
Click Home › Add-ins (in some versions: Insert › Get Add-ins).
Search for Hindi Converter and click Add.
Click Hindi Converter on the Home tab. The pane opens on the right.

Installing once adds it to Excel, Word and PowerPoint for the same Microsoft account used to install it from the store. It can take a few minutes to appear in the other apps.

From the website

Open the Microsoft Marketplace listing, click Get it now, sign in, and open Office.

Check your Office version

Open Excel, Word or PowerPoint and go to File › Account.

Works: Microsoft 365 (Windows, Mac and web), Office 2021, Office 2024, and Office LTSC 2021 / 2024.
Not yet supported, planned: Office 2016 and Office 2019. They use an old Internet Explorer engine inside Office that the current version does not run on.
Cannot be supported by any Marketplace add-in: Office 2007, 2010 and 2013. These versions cannot load modern Office add-ins at all.

The add-in needs an internet connection to open, and to check your plan at least once every 7 days. You do not need to sign in to try it. Signing in, with Google or Microsoft in your browser, is only for buying or restoring a plan, and Office itself does not have to be signed in.

Can’t find “Add-ins” or it says add-ins are turned off?

Your organisation may have blocked the store. Ask your IT admin to deploy it for you (see For admins).

Do I need an account to try it?

No. The free trial starts the first time the add-in opens and reaches our server (internet needed once). You only sign in to buy a plan or to restore one you already bought.

Which account should I use to buy?

Any Google or Microsoft account, personal or work. Your plan belongs to that account, so remember which one you used. On a new computer, sign in with the same one.

Sign-in always happens in your browser, on our account page (hindiconverter.com/account), never inside Office. In the pane click a plan button, or Already bought, or have an office code? Sign in. Your browser opens the account page, where you choose Continue with Google or Continue with Microsoft.

Nothing opens when I click a plan or Sign in

The pane may show a link instead (“Open the page”). Click it to open the account page in your browser.
Allow pop-ups for office.com and hindiconverter.com if you use Office on the web.
The link works once and expires after about 30 minutes. If the account page says the link expired, click the button in the pane again.

“Need admin approval” on the Microsoft sign-in

Your work or school organisation requires an administrator to approve new apps. Ask your IT admin (send them the IT admin guide), or choose Continue with Google, or a personal Microsoft account, instead.

“Couldn’t reach the licence server” or the pane keeps loading

Check your internet connection. The add-in needs the internet to open and to check your plan at least once every 7 days. Your document text is still converted on your computer and never sent.
Office networks with a firewall or proxy must allow the addresses listed in the IT admin guide.
Check the date and time on your computer are correct. A wrong clock can make sign-in fail or a saved plan look out of date.

I signed in with the wrong account

Your plan belongs to the Google or Microsoft account you bought with. If you signed in with a different one by mistake, click Sign out in the pane (this frees the computer without using a move), then click Already bought, or have an office code? Sign in and choose the right account. Signing in on the account page with the wrong account shows no plan there.

I bought but the add-in still says trial (or “trial ended”)

The pane unlocks by itself within a minute of paying. If it has not, click I’ve paid — refresh, or close and reopen the pane. Make sure you signed in from that computer’s pane link (the plan buttons or Already bought, or have an office code? Sign in), and that you used the same Google or Microsoft account you paid with. If it is still locked after 15 minutes, email us with your Cashfree order ID.

Clearing the Office add-in cache

Windows: close all Office apps, then delete the contents of %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\ and open Office again.

Mac: follow Microsoft’s guide Clear the Office cache.

Web: clear the browser cache for office.com, or try a private window.

It says “Hindi Converter is in use on another computer”

Your plan works on one computer at a time, and another computer signed in first. Click Use it on this computer instead in the pane. The plan moves here, and the other computer locks the next time it checks. See One computer at a time.

How to use

Open the file. Work on a copy the first time.
Click Hindi Converter on the Home tab.
Choose the direction: KrutiDev → Unicode or Unicode → KrutiDev.
Choose what to convert: selection, this sheet / slide / document, or the whole file.
Click Scan to see what is in the file. Nothing changes.
Click Preview to see the changes. Nothing changes.
Click Convert.
Check the Proofread list. Click an entry to jump to it.
If something looks wrong, click Undo last conversion.

Options in the pane: output Unicode font, KrutiDev font, automatic font size adjustment, catching KrutiDev whose font was changed, श repair, working on a copy of the sheet (Excel), and English words never to convert.

Conversion problems

Scan finds nothing, or the text did not change

Only text in KrutiDev 010 / DevLys 010 fonts is converted by default. If the font was changed to Arial or Calibri, Scan reports text that “looks like KrutiDev but font was changed”. Tick Also catch… in Options, or switch on Force mode for that selection.

Many words come out wrong

Check the font name. Only KrutiDev 010 and DevLys 010 are supported. KrutiDev 011, 021, 055, Chanakya, Shree Dev and others use different layouts and will convert wrongly. Click Undo last conversion.

A few words have ि, र् or a half letter in the wrong place

This is almost always a typing slip in the original file, such as ि typed after the letter or a matra typed twice. These words appear in the Proofread list. Fix them by hand after converting.

श came out as ष, or ’ “ quotes are left in the text

Make sure “Repair श damaged by AutoCorrect quotes” is ticked in Options. The add-in picks श or ष by checking other words in the same file; check the Proofread list for the rest. For text already in Unicode, use the separate श / ष repair tool in the pane.

Text looks too small, or the layout shifted

Unicode fonts are wider than KrutiDev, so the add-in reduces size by about 20% by default. Change or switch off this in Options, or try a narrower output font such as Nirmala UI.

Unicode → KrutiDev output shows English letters

The KrutiDev 010 font must be installed on the computer for KrutiDev text to display as Hindi.

Undo did not restore everything

In PowerPoint, Undo cannot reverse a conversion of hand-selected text; use Ctrl+Z (Cmd+Z on Mac). In Word, very large documents (over 20,000 changed words) are too big for the Undo button; use Ctrl+Z or close without saving.

Some parts were not converted

Not reached: Excel formulas (on purpose), charts and shapes; Word text boxes and shapes; PowerPoint speaker notes, SmartArt and charts.

For admins: deploy to your organisation

Microsoft 365 admins can install Hindi Converter for users or groups so it appears on their ribbon without each person installing it.

Sign in to the Microsoft 365 admin center as a Global admin or Exchange admin.
Go to Settings › Integrated apps and click Get apps.
Search for Hindi Converter and click Get it now.
Choose who gets it: just me, the entire organisation, or specific users / groups.
Review the permissions screen (the add-in requests none), then click Deploy.
It can take up to 24 hours to appear in users’ Office apps. Users may need to restart Office.

Each computer gets its own free trial with no sign-in, and each user needs their own plan, bought by signing in with Google or Microsoft in the browser. Full details, data handling and network addresses: IT admin guide.

One computer at a time

Can I use it on my home and office PC?

Yes, one at a time. Each person's plan, trial or office place works on one computer at a time. The first computer to sign in holds it. On a new computer click Already bought, or have an office code? Sign in and sign in with the same account. That computer first uses its own free trial; afterwards (or right away, via the button) click Use it on this computer instead. The plan moves there and the other computer locks the next time it checks. You can move it 3 times per Office app in any 30 days. If you reach the limit, the pane shows the date you can move it again.

To free a computer's place yourself (for example before selling it), click Sign out in the pane. That does not use up a move.

Word, Excel and PowerPoint on the same computer all work. Each app keeps its own place and its own 3 moves in 30 days, so moving all three apps to a new computer never runs out.

The pane keeps a random install ID in that computer's browser storage for the add-in. Clearing Office's web cache or reinstalling Office may create a new ID: that computer then gets a new free trial and, if you sign in again, may need a move.

Office licence (3 people): buy and join

Buy: the buyer clicks Office · 3 people, 12 months in the pane, signs in on the account page and pays ₹4,500 (see Pricing). The pane and the account page then show a 12-character office code (shown as XXXX-XXXX-XXXX). Only the buyer sees it. The buyer takes one of the 3 places.
Join: each colleague clicks Already bought, or have an office code? Sign in in their pane, signs in on the account page with their own Google or Microsoft account, opens Have an office code?, types the code and clicks Join. The code is entered on the account page, not in the pane.
All 3 places taken: a 4th person cannot join. Email [SUPPORT EMAIL] and we will free a place.
Renewing the Office licence extends it for everyone.

Billing and renewing

Buy: in the pane click Buy (during the trial) or pick a plan on the “trial ended” card. Your browser opens our account page: choose Continue with Google or Continue with Microsoft (remember which), choose the plan and enter your 10-digit mobile number (Cashfree Payments needs it for every order). Pay by UPI, card, netbanking or wallet, then return to Office. The pane unlocks by itself within a minute, or click I’ve paid — refresh. See Pricing.
Office licence: see above for how to buy and join.
Active plan: the top bar of the pane shows “Pro · until <date>” and a Renew button. Buying again before the date adds time on top of what is left.
Invoice: a GST invoice is emailed after each payment. Need a copy or your GSTIN added? Email us.
Nothing to cancel: plans are one-time payments with no auto-debit. Access simply ends on the date shown, with no grace period. The pane shows a reminder in the last 7 days.
Refunds: see the Refund policy.
Uninstall: Home › Add-ins › My Add-ins, then the “…” menu on Hindi Converter › Remove. Uninstalling does not shorten or refund time you have paid for; to continue, click Sign in in the pane and use the same account; your plan works on one computer at a time.
Delete your data: see section 9 of the Privacy Policy.

Used the old free version (1.x)?

Version 1.x was installed with a script from the old GitHub install page and shows under Developer Add-ins. It will stop working after [CUTOFF DATE]. To move:

Remove the old version. Windows: delete the entry named “Hindi Converter” under HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Wef\Developer, or run the uninstall script you used before. Mac: run the old uninstall command.
Install the new version from Microsoft Marketplace as described above.

Contact

Email [SUPPORT EMAIL] with your Office app and version, Windows or Mac, the email you sign in with, and a screenshot. Please do not send confidential documents. More on the Contact page.