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Terms of Service

Last updated: [DATE]

These terms are an agreement between you and [BUSINESS LEGAL NAME], [REGISTERED ADDRESS], GSTIN [GSTIN] (“we”, “us”), for the Hindi Converter add-in for Microsoft Excel, Word and PowerPoint, its licensing service and the website hindiconverter.com (together, the “Service”). By installing the add-in, signing in on our account page, or paying for a plan, you agree to these terms. If you use the Service for an organisation, you confirm you may accept these terms for it.

1. The Service

Hindi Converter converts text between the KrutiDev 010 / DevLys 010 fonts and Unicode Hindi inside Microsoft Office documents on your computer. Features, supported Office versions and known limits are described on the home page and the support page. The Service works with Microsoft 365, Office 2021 and Office 2024 (including LTSC). Office 2016 and 2019 are not yet supported, and Office 2007, 2010 and 2013 cannot be supported. It needs an internet connection to open and to check your plan at least once every 7 days. Only KrutiDev 010 and DevLys 010 are supported; other legacy fonts are not.

You need your own licensed copy of Microsoft Office and a Google or Microsoft account if you buy a plan. Microsoft and Google are not a party to these terms and are not responsible for the Service.

2. Free trial

Each copy of the add-in (each Office app on each computer) gets one free trial with all features, with no sign-in. It lasts 7 days or 10 large conversions, whichever comes first. It starts the first time the add-in opens and reaches our server.
A “large conversion” is one Convert run that changes more than 50 items (cells, words or text boxes). Small conversions (50 items or fewer), Scan, Preview and Undo do not count.
No payment details are needed for the trial and nothing is charged automatically when it ends.
Reinstalling Office or clearing its web cache to get more trials is not allowed. We limit new trials to 20 per network address in 30 days.

3. Plans and payment

After the trial you can buy a plan of 1 month, 6 months or 12 months, or an Office licence (12 months, covering 3 people), at the prices shown on the pricing page at the time you buy. Prices are in Indian rupees and include 18% GST.
Plans are one-time prepaid payments. There is no subscription and no auto-debit. Nothing renews by itself.
The Office licence is one payment of the price shown on the pricing page for 12 months and covers up to 3 people, each with their own Google or Microsoft account. The buyer receives an office code and takes one of the 3 places; the others join with the code. Renewing extends access for everyone. A 4th person cannot join unless a place is freed through support.
Payments are processed by Cashfree Payments India Pvt Ltd using UPI, cards, netbanking or wallets. Your use of Cashfree is also subject to Cashfree’s terms.
When you pay, our account page asks for a 10-digit Indian mobile number, which Cashfree requires for every order. We store it with your account and pass it to Cashfree.
Access runs from the time of payment for the length of the plan. If you buy again before your access ends, the new time is added to the time remaining. The add-in shows a reminder in the last 7 days.
When the time ends, access ends. There is no grace period.
We issue a GST tax invoice for every payment, sent to your email.
We may change prices for future purchases. A price change does not affect time you have already paid for.

4. Ending and refunds

There is nothing to cancel, because nothing renews. Your access simply ends when the time you paid for is over. Refunds are covered by our Refund Policy, which is part of these terms.

5. Your licence

While your trial or paid access is active, we give you a personal, non-exclusive, non-transferable licence to use the add-in with the Google or Microsoft account you bought with.
One computer at a time. Each person's plan, trial or office place works on one computer at a time. The first computer to sign in holds it. You may move it to another computer with the “Use it on this computer instead” button after signing in there; the other computer is locked the next time it checks. Moves are limited to 3 per Office app in any 30 days. Signing out in the pane frees a computer’s place without using a move. To enforce this, the add-in sends a random install ID, which we store.
A plan is for one person. Do not share your account with others. The Office licence covers up to 3 people; other organisations need one plan per user.
You may not copy, resell, sublicense, reverse engineer (except as allowed by law), or remove notices from the add-in, or try to bypass the licence check.

6. After the trial or your paid time ends

Conversion features stop working. Scan stays available, and Undo last conversion keeps working so you can reverse a conversion done earlier in the same session. Your documents are not affected; anything already converted stays converted.

7. Your documents and responsibility for checking output

Your documents stay on your computer and remain yours. We do not receive their content.
Conversion is automatic. Results depend on how the original text was typed. Typing slips in the original, unsupported fonts, and Office limits can produce wrong output. The add-in lists likely problems in the Proofread list, but it cannot catch everything.
You are responsible for checking converted text before using it in official, legal, financial or published documents, and for keeping backups of important files before converting.

8. Acceptable use

Do not use the Service to break any law, to attack or overload our servers, or to interfere with other users.

9. Availability and changes

We try to keep the licensing service running at all times but do not guarantee it will be uninterrupted. If our server cannot be reached, the add-in keeps working on its last verified licence for up to 7 days after the last successful check. We may improve or change features. If we stop offering the Service, we will give at least 30 days’ notice and refund the unused part of any 6-month, 12-month or Office plan.

10. Warranty disclaimer

Except as required by law, the Service is provided “as is”. We do not promise that conversion will be error-free or that the add-in will work with every version or configuration of Office.

11. Limitation of liability

To the extent allowed by law, we are not liable for indirect or consequential loss, loss of data, or loss of profit arising from use of the Service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under Indian law, including under the Consumer Protection Act, 2019.

12. Suspension

We may suspend or end your access if you break these terms, for example by sharing an account or bypassing the licence check. Where the breach can be fixed, we will tell you first and give you a chance to fix it.

13. Privacy

Our Privacy Policy explains what personal data we handle and your rights.

14. Governing law and disputes

These terms are governed by the laws of India. Please contact us first at [SUPPORT EMAIL] or through the Grievance Officer listed in the Privacy Policy; most problems can be solved this way. Subject to your rights as a consumer, courts at [CITY], India have jurisdiction.

15. Changes to these terms

We may update these terms. We will email active users at least 15 days before a material change applies. If you keep using the Service after that, the new terms apply.

16. Contact

[BUSINESS LEGAL NAME], [REGISTERED ADDRESS]. Email: [SUPPORT EMAIL]. See Contact.